Information Technology Journey
A personal overview of Kawsu Sillah’s path in IT, balancing fatherhood with hands-on hardware, networking, and evolving expertise toward advanced technology roles.
1. Retail & Restaurant Technology Deployments
I specialize in end-to-end technology rollouts for high-volume environments, ensuring seamless front-of-house and back-of-house operations.
- Point of Sale (POS) & Self-Service: Full-scale installation and configuration of Toast POS systems and Bite Kiosks.
- Kitchen Operations: Custom Kitchen Display System (KDS) installations to optimize order routing and prep times.
- Digital Signage & Atmosphere: Installation and configuration of digital menu boards, media players, and Rockbot music systems.
2. Network Engineering & Physical Infrastructure
A reliable operational environment requires flawless physical infrastructure. I oversee the physical build-out and secure configuration of multi-site networks.
- Infrastructure Build-Outs: Management of low-voltage cabling installations and server rack configurations.
- Network & Security: Configuration of enterprise networks utilizing Cisco endpoints, Meraki hardware, and robust access control protocols.
3. Enterprise Systems & Device Management
Beyond physical hardware, I manage the cloud infrastructure and unified communications that keep corporate teams and store-level employees connected.
- Cloud & Collaboration: Administration of Microsoft 365, Google Workspace, and enterprise email migrations.
- Unified Communications: Deployment and management of GoTo Connect VoIP phone systems.
- Endpoint Management: Implementation of Mobile Device Management (MDM) solutions to secure and manage distributed fleets of Windows, macOS, and iOS Apple products.
Project Highlights
Explore concise write-ups detailing each project’s goals, stacks, troubleshooting steps, and measurable impact for technical hiring managers.
The Journey of Kawsu Sillah 